Nexstar Media Group

  • IT Administrator

    Requisition ID
    2018-3291
    Category
    Information Technology
    Job Locations
    US-HI-Honolulu
    Position Type
    Regular Full-Time
  • Company Overview

    Nexstar Media Group Inc. is the largest TV station operator in the country. With the reach of 171 television stations in 100 markets addressing nearly 38.7% of US television households, and a diversified, growing digital media operation.  Nexstar Media Group Inc. is the parent company of Nexstar Broadcasting Group, Inc. & Nexstar Digital LLC.  Learn more at www.nexstar.tv.

    EEO Statement:

    Equal Opportunity Employer Minorities/Women/Veterans/Disabled

    Position Summary

    KHON2, the Fox and CW affiliate in Honolulu, is looking for a motivated, detail oriented, and organized person to fill our Information Technology (IT) Administrator. The IT Administrator is a generalist position devoted to all aspects of system set-up, computer set-up, installation, troubleshooting, service, upgrades, and maintenance. The position can also include handling how computers connect to each other or the rest of the network; printing, both locally and on the network; and auxiliary devices such as RF scanners, tablets, and smartphones. 

    Essential Duties and Responsibilities

    • Maintain and troubleshoot devices and systems, hardware, and software
    • Document system performance, bugs, debugging, and program requirements
    • Follow maintenance protocols to ensure systems are secure and ready for users
    • Field incoming help requests from end users via both telephone and work orders in a courteous manner
    • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
    • Build rapport and elicit problem details from end users and vendors
    • Prioritize and schedule problems. Escalate problems (when required) to the IT Manager and/or appropriate vendor
    • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through the final resolution
    • Apply diagnostic utilities to aid in troubleshooting
    • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
    • Identify and learn appropriate software and hardware used and supported by the organization
    • Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
    • Test fixes to ensure problem has been adequately resolved
    • Perform post-resolution follow-ups to help requests
    • Develop help sheets and knowledge base articles for end users
    • Perform related duties consistent with the scope and intent of the position

    Requirements & Skills:

    • Knowledge of basic to intermediate computer hardware
    • Knowledge of the Open Systems Interconnection (OSI) Model
    • Experience with desktop operating systems including Windows 7, Ubuntu Linux, and Mac OS
    • Experience with database systems (SQL, SAP, Oracle)
    • Knowledge and experience in application support experience
    • Working knowledge of a range of diagnostic utilities
    • Exceptional written and oral communication skills
    • Exceptional interpersonal skills with a focus on rapport-building, listening, and questioning skills
    • Strong documentation skills
    • Solid understanding of the organization’s goals and objectives
    • Ability to conduct research into a wide range of computing issues as required
    • Ability to absorb and retain information quickly
    • Ability to present ideas and user-friendly language
    • Highly self-motivated and directed
    • Keen attention to detail
    • Proven analytical and problem-solving abilities
    • Ability to effectively prioritize and execute tasks in a high-pressure environment
    • Exceptional customer service orientation and focus
    • Experience working in a team-oriented, collaborative environment
    • Ability to utilize a telephone
    • Ability to reason and answer questions
    • Ability to operate various office machines

    Physical Demands & Work Environment:


    The IT Systems Administrator must be able to sit, reach, conduct telephone conversations, use electronic mail, write letters and memos, conduct face-to-face discussions with individuals or groups, make decisions without supervision, make decisions that impact the results of co-workers, and work indoors in environmentally controlled conditions.  In addition, the IT Systems Administrator must be able to handle, control or feel objects, tools or controls.  Repetitive movements are required.

     

    KHON2 is a Nexstar Media Group station. We are an Equal Employment Opportunity employer, and offer competitive salaries and wages, and a standard benefit package that includes a 401K plan and medical and dental plans.

     

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